When a warehouse handheld scanner goes dark at a peak moment, there are usually no alerts, no visibility and no clear cause — then operations stall, customers wait and costs rise. But what if you knew before the device failed? That’s what the new features in SOTI XSight 2026.0 deliver: real-time visibility, data-driven intelligence and proactive tools to keep business processes moving. SOTI XSight combines diagnostic intelligence with our mobile-first support solution to improve the ROI of your business-critical mobility. It also uses advanced diagnostics to quickly resolve app and mobile device issues while reducing downtime.
SOTI XSight Live View* is a revolutionary tool built into SOTI XSight that provides a holistic view of your operations in real time via device data – like battery level or cellular signal strength – and business data – like inventory or delivery statuses. Visualize this data together as a list or dynamically moving on a map.
Explore how each new feature helps enhance efficiency, increase productivity and reduce total cost of ownership (TCO).
Make Key Connections with Live View Network Layer
The new Live View Network Layer delivers a comprehensive view of how your devices connect to cellular towers (outdoors) or Wi-Fi access points (indoors) on the Live View Map. By visualizing these connections in real time, IT teams can quickly spot and resolve connectivity issues with greater efficiency.
With the following benefits of the SOTI XSight Live View Network Layer, you can help ensure optimal productivity for frontline workers when in the field:
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Real-Time Network Insights: See live device-to-tower and device-to-access-point connections directly on the map to troubleshoot device issues.
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Faster Issue Diagnosis: Color-coded connection states and live as well has historical performance data make it easy to highlight network and coverage issues, such as weak signals, poor connections or overloaded towers.
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Optimized Network Performance: Identify where devices are connecting to the closest and fastest towers or access points to optimize the Wi-Fi set up or negotiate coverage plans with your carrier.
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Complete End-to-End Monitoring: This feature monitors devices seamlessly as they go from outdoor (cellular) to indoor (Wi-Fi) environments and vice versa. Monitor all traffic across devices, data centers and access points from one unified view.
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Actionable Testing: Run real-time speed tests – including ping, upload and download – to verify connection quality and troubleshoot in the moment.
Together, this feature enables real-time network insights, faster issue diagnosis and optimized network performance monitoring across all connected assets.
Find Needles in a Haystack with the Find Device Dashboard
With 15% of devices lost every year, locating devices is a major challenge. The downtime, replacement costs and budgeting for replacement devices can cost $5.45 million over a six year period. When an organization has multiple locations, these problems grow exponentially because less staff support means more downtime.
The SOTI XSight Find Device Dashboard makes it simple. It maximizes recovery rates while reducing device costs with proactive tracking. You can see each device’s current and past status (normal, at risk or lost), location assignments, how long a device has been disconnected and more.
Defining At-Risk or Lost Devices
You may be wondering, “what determines whether a device is at risk or lost”?
At-risk devices are defined by:
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Having a battery level below 10%
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Being disconnected for over 24 hours or
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Being outside their assigned location
A lost device, on the other hand, is one that’s been disconnected for more than 72 hours.
On the Hunt for a Lost Device?
Once configured, SOTI XSight proactively alerts you when devices are at risk, preventing losses before they happen. If a device goes missing, the Hunt Device feature lets Admins send a map and directions for where to look to nearby employees to "hunt" for the device. They can even remotely send a siren, vibrate or flash the light on the device to help quickly recover it.
The Find Device Dashboard gives you proactive protection, faster recovery and comprehensive visibility, helping you stay one step ahead.
See More with Live View Camera Streaming
When issues happen in remote stores, warehouses or facilities, IT teams often don’t learn about them until the impact is already felt. These delays slow troubleshooting, extend downtime and increase overall impact. Imagine being able to see what the issue is and why it’s happening live.
SOTI XSight Live View Camera Streaming delivers real-time visibility into what’s happening on the ground, enabling faster, more informed decision-making. Here’s how this feature works:
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Integrated Indoor Awareness: Map cameras directly onto the Indoor Location floorplans in Design Studio for a unified view of device locations, network activity and live video streams.
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Faster Troubleshooting: Access live camera feeds to pinpoint physical or environmental obstacles when network or device issues occur, reducing guesswork and resolution times.
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Operational Efficiency: Real-time visibility support workflow validation, activity monitoring and process oversight – without requiring on-site support.
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Enhanced Security: Monitor critical areas for unauthorized activity, equipment issues or potential risks before they can escalate.
Check out the second installment of our SOTI XSight 2026.0 product update to learn about its other exciting features. Want to learn more about SOTI XSight? Reach out today to book a discovery demo.
