Our Commitment
Together, we are navigating these uncertain times during COVID-19. As the situation evolves, our commitment to our employees, partners and customers remains unchanged. Providing continuity of service and supporting your organization’s business-critical mobility needs is our priority – today, and in the future, you can count on us.
As we continuously monitor rapidly changing conditions, we are leveraging technology and implementing appropriate plans and protocols. Around the world, we are working in partnership with local government and health authorities, to ensure the safety of our employees, while continuing to provide high quality services to our customers and partners.
Please contact our SOTI Team at anytime, with any questions. Listed below are some frequently asked questions regarding our business continuity plans.
FREQUENTLY ASKED QUESTIONS
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What are SOTI’s Business Continuity plans?
SOTI has the ability to be nimble and act based on necessity to this evolving situation. Our resiliency framework helps us provide a stable business and technical environment. Each of our departments have gone through preparedness measures to address critical activity, and plan for essential business processes and customer support. Working globally, our standards and practices drive operational resilience, designed to maintain the high levels of service expected by our partners and customers.
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Will my services be impacted?
SOTI remains committed to meeting its service level agreements across our product portfolio. Our robust and adaptable backend system is designed to mitigate risk. With multiple redundancies, our infrastructure is built to be secure, fully scalable and resilient to meet the needs of our global partners and customers.
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Do you have any concerns about SOTI’s support or staffing plans?
SOTI’s global, world-class team is the backbone for providing continuity of our services worldwide. All support issues, regardless of the level of impact, will be addressed and reported as usual. Our phone queues will be fully functional, and we will continue to provide exceptional service. Enterprise customers can reach out to their Technical Account Managers (TAMs) or dedicated engineers directly for any escalation or support related queries.
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How do I get updates on COVID-19 from SOTI?
SOTI will continue to provide important notifications via your standard account contacts and our website. If you have any questions regarding COVID-19, please speak to your existing Account Manager or Account Service teams that you use for routine business communications. For additional support, click here.